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Exchanges and returns

Online purchases

    Free store return

    If you are not satisfied with an item, you have 30 days after receiving your order to exchange it for any size or request a refund. It’s very simple!

    1. Find your nearest Mango Outlet store

    Items from the women’s collection may be returned to Mango Outlet stores in the United Kingdom.

    Remember that items from the men’s, children’s, babies', sport, lingerie or Violeta by Mango collection may only be returned by post.

    2. Hand over the item you wish to exchange or return at the cash desk

    You must also state on the returns note the items you wish to return, or the new size.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    3. The refund will be made using the same payment method used to purchase the item

    Bear in mind that if you return your items to a store, your return details will be send to our central offices, where the refund will be processed using the same payment method used to purchase the item.

    Postal return

    You have up to 30 days from reception of your order to exchange your item for another size or request a refund by post:

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find it, go to My Orders in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    Clientbase Fulfilment
    c/o MANGO OUTLET RETURNS
    Woodview Road
    Paignton
    TQ4 7SR
    United Kingdom

    3. Send the item

    To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

    Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    The change of size or refund will be processed 3 to 12 working days after we receive your parcel at our warehouse.

    Exchanges

    If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

    If this size is not available, we will refund you the amount for said garment.

    If you wish to exchange your item for another model or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Right of withdrawal

    Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango Outlet purchase.

    If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail, post or fax.

    MANGO OUTLET
    Dpto. de Atención al Cliente
    Calle Mercaders 9-11
    Pol. Ind. Riera de Caldes
    C.P. 08184 Palau-Solità i Plegamans 
    Barcelona (Spain)

    Tel.: 0800 026 0028 (toll free)
    Fax: (+34) 93 860 22 07
    E-mail: customer.service@mango.com

    We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.

    After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

    You can return your item to one of our Mango Outlet stores or by post. Remember that items from the men’s, children’s, babies', sport, lingerie or Violeta by Mango collection may only be returned by post.

    If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

    Refunds

    The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO OUTLET stores

      Returns

      MANGO OUTLET will accept exchanges of unworn and unwashed garments valued at more than 4 GBP within one month of the date of purchase (15 days during the sales period), on presentation of the till receipt at any store where the corresponding collection is available within the country of purchase.

      Price tags must be attached to the article.

      We regret that, for reasons of hygiene, exchanges of swimwear, lingerie, underwear and costume jewellery will not be accepted.
      Items labelled as flaws cannot be exchanged.

      No vouchers or refunds will be issued.

      This policty does not apply to standard MANGO stores or MANGO Concessions located in department stores or at airports.

      This guarantee is offered in addition to your statutory rights.