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FAQ

Where is my order?

If you have selected home delivery, you can query the status of your order at any time in My orders in the My account section. If you are not registered at Mangooutlet.com, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number. 

What is more, when your order leaves our warehouses, we will send you an e-mail.

In the case of deliveries to a DHL Parcel point, we will send you an e-mail and/or SMS to inform you that you can collect your order from the selected point. Remember you will have 14 days to collect your order. To do so, you will need to show your ID.

How can I exchange or return an item purchased online?

You have up to 30 days from reception of your order to exchange your item for another size or request a refund.

To do this, you should send the garment to the following address:

c/o MANGO OUTLET RETURNS
SHOPRUNBACK NL
Nijverheidstraat 2
2222 AV Katwijk ( ZH )
THE NETHERLANDS

We recommend sending the package by registered mail.

*Returns and exchanges will not be accepted in Mango or Mango Outlet stores.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary, click on 'Apply promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

What are the delivery types?

The delivery dates and charges depend on the type of delivery. You can choose between home delivery or collection from DHL Parcel of your choice.

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
Standard  4.95 € (Free for orders over 40€)  2 to 7 working days
DHL Parcel  4.95 € (Free for orders over 40€) 4 to 7 working days

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron, MasterCard or American Express. Payments with debit cards or American Express will be charged in real time.

PAYPAL

To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

iDeal

Online bank payments are accepted for iDeal.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

I want to be informed of offers, news and exclusive promotions. What should I do?

Sign up to our newsletter! You'll be up to date with our latest news and promotions.

If in addition to receiving our newsletter, you would like to enjoy other benefits, register now.

*By clicking on 'Subscribe', you accept our privacy policy. If you change your mind, you can cancel by clicking on the link at the bottom of the Mango newsletter, or by accessing the ‘Subscriptions’ section in My Account.

In which countries can I shop online?

You can now shop online in the following countries:

Andorra, Austria, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus (southern region), Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Libigno, Campione, Italian waters of Lake Lugano), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Romania, Sweden, Switzerland, Turkey, United Kingdom and United States.

Countries offering online shopping are identified with a shopping bag icon on the access page of Mangooutlet.com.