How and when will I receive my refund?

You will receive the refund within 3 to 12 working days via the same payment method used to purchase the item from the moment we accept the return in our warehouse. We will send you an e-mail to confirm the return.

Remember, for returns by post, you will be responsible for the postage costs.

Need more help?

Contact our assistant 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday from 9 am to 6 pm.

If you prefer, we also offer these other means of .

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