How does COVID-19 affect my online orders?

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:

ONLINE RETURNS

Returns for online purchases have been extended to 60 days from the delivery date.

SAFE DELIVERY

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries.

We remind you that you can still find us at Mangooutlet.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Where is my order?

Remember you can query the status of your order at any time in My purchases in the My account section. If you are not registered at Mangooutlet.com, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

How can I exchange or return an item purchased online?

You have up to 30 days from the dispatch date of your order to exchange it for another size or request its return.

To do this, you should send the garment to the following address:

MANGO OUTLET RETURNS
Carrer Torre de Cellers, s/n
Polígono Industrial Can Volart Naves Industriales 7 y 8
08150 Parets del Vallès
Barcelona (España)

We recommend sending the package by registered mail.

+ INFO ON RETURNS

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional or discount code. How do I use it for an online purchase?

When you arrive at the order summary, click on 'Apply promotional code'.

Next, enter your promotion code to benefit from the promotion or discount.

What are the delivery types?

Enter your home or work address when making your purchase and we will send the order to the address of your choice.

Delivery costs vary according to the order:

DELIVERY METHOD	DELIVERY COST	DELIVERY TIME
Standard	лв. 6.95 (Free for orders over лв. 100)	5 to 7 working days

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron or MasterCard. Payments with debit cards or American Express will be charged in real time.

CASH ON DELIVERY

If you prefer to make payment when your order is delivered to your home address, select the Cash on delivery payment method and click on 'Confirm payment'.

I have returned an item paid Cash on delivery. How will I be refunded?

In such cases, we will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

I want to be informed of offers, news and exclusive promotions. What should I do?

Sign up to our newsletter! You'll be up to date with our latest news and promotions.

If in addition to receiving our newsletter, you would like to enjoy other benefits, register now.

*By clicking on 'Subscribe', you accept our privacy policy. If you change your mind, you can cancel by clicking on the link at the bottom of the Mango newsletter, or by accessing the ‘Subscriptions’ section in My Account.

In which countries can I shop online?

FAQ