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Exchanges and returns

Latest version: 31/01/2023

Online purchases

    Free store return

    If you are not satisfied with an item, you have 30 days from the dispatch date to exchange it for any size or request a refund. It’s very simple!

    Remember that items from the men's, children's, baby, swimwear, sports, lingerie or Violeta by Mango collections can only be returned by post.


    Returns can be made at any Mango Outlet shop in the country that sells the collection you wish to return.

    Check the collections available in each shop in the Stores section.

    Remember that returns can also be made by post.

    2. Hand over the item you wish to exchange or return at the cash desk

    You must also state on the returns note the items you wish to return, or the new size.

    If you cannot find it, go to My purchases in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to the My purchases section and enter your e-mail address and order number.

    3. The refund will be made using the same payment method used to purchase the item

    Bear in mind that if you return your items to a store, your return details will be send to our central offices, where the refund will be processed using the same payment method used to purchase the item.

    Postal return

    You have up to 30 days from the date of dispatch of your order to exchange your item for another size or request a refund by post:

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find it, go to My purchases in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to My purchases section and enter your e-mail address and order number.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    Advanced Supply Chain - T1 Green Square,
    Eduarda Proppera 682,
    417 42,
    Czech Republic

    3. Send the item

    To do so, go to the post office and send your parcel by registered mail with acknowledgement of receipt.

    Please note that Mango will not be responsible for the cost of returning products and will not accept cash-on-delivery.

    The change of size or refund will be processed 7 to 12 working days after we receive your parcel at our warehouse.


    If you prefer another size, you can request it at the time of return. To do this, indicate the item you wish to modify and the new size on the delivery note.

    If the size in question is not available, we will refund the amount of the garment.

    If you wish to replace the garment with another model or colour, you will have to return the item and place a new order.

    Personalised garments and accessories cannot be exchanged or returned.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • For reasons of hygiene, earrings cannot be exchanged or returned.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Right of withdrawal

    Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango Outlet purchase.

    If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

    Dpto. de Atención al Cliente
    Calle Mercaders 9-11
    Pol. Ind. Riera de Caldes
    C.P. 08184 Palau-Solità i Plegamans 
    Barcelona (Spain)

    Tel.: 00420 800 720 080 (toll free)

    We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

    After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

    You can return your item by post.

    If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.


    Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.

    Did you pay Cash on delivery? In such cases, we will require your bank details in order to make the refund. To provide them, go to Update bank details in the My account section. If you still have not registered, you can provide your details in the Orders section. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.

    If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

    Please note that the postage expenses will be reimbursed after the items are reimbursed.

    Purchases in MANGO OUTLET stores


      MANGO OUTLET will accept exchanges of unworn and unwashed garments valued at more than 150 CZK within 30 days of the date of purchase, 15 days during the sales period, on presentation of the till receipt at any store where the corresponding collection is available within the country of purchase.

      Price tags must be attached to the article.

      For reasons of hygiene, swimwear, lingerie, underwear and costume jewellery cannot be exchanged.

      Items labelled as flaws cannot be exchanged.

      Cash refunds or vouchers will not be issued.

      This guarantee is offered in addition to your statutory rights.