Privacy Policy and Cookies

The Data Controller for personal data collected and processed through use of the MANGO website, app or the devices in our physical stores, as well as those derived from your relationship with MANGO is PUNTO FA, S.L.(“MANGO”), with Corporate Tax ID no.B-59.088.948. You can contact MANGO via the following means:

• Postal address:Customer Services, C/ Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona).
• Telephone no.:900 150 543
• e-mail:personaldata@mango.com

We also inform you that MANGO has appointed a Data Protection Officer who you may contact and/or raise any issue relating to the processing of your personal data by sending an e-mail to dpo@mango.com or by sending your query to the following postal address:DPO Office, Carrer dels Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-Solità i Plegamans (Barcelona), Spain.

MANGO may collect from your relationship and use of our services, the following data and/or data categories:i) identification and contact data; ii) personal data; iii) financial data, such as credit card data (PAN+CVV2), in compliance with PCI DSS standards, which will be used for payment processing whenever you purchase any of our items or, in the case of returns for transfers, the account number for which we need to process the refund of your purchase; iv) data observed in the purchasing of our products and consumer habits and preferences of our customers; v) user data of the MANGO website or app and browsing, in accordance with the cookies policy.

At MANGO we may process your personal data for the following purposes:  

A) CREATION OF A USER ACCOUNT

• Manage your registration, which will involve the creation of a MANGO user account. This account will allow you to centralise any issue relating to your user status, and give you access to certain functions available and reserved for those with said status. For example, having a user account will allow you to store certain information that may be used in future purchases and/or interactions with MANGO. 

Furthermore, the creation of a user account will allow you to participate in the MANGO Likes You loyalty programme, in countries where it is available.  Registration on this programme may result in discounts and/or benefits in the services of third-party collaborators, as well as discounts on your future purchases at MANGO. In this regard, we inform you that countries that dispose of the MANGO Likes You loyalty programme will publish this on their respective websites. 

• The lawful basis for processing your data for this purpose is the consent you gave when creating the account. We inform you that you can withdraw your consent at any moment without the withdrawal affecting the lawfulness of the previous processing. 

B) PURCHASE OF MANGO PRODUCTS

• Process the purchase of items via the different purchasing channels enabled by MANGO. This procedure consists in taking all appropriate steps in order to manage your purchase and, wherever applicable, guarantee the correct delivery of your order, in addition to undertaking any procedure related to the sale of the item, for example, the management and issue of proof of purchase documents such as the simplified e-ticket, the sale or Tax Free invoice and, wherever applicable, managing the return of items. 

To do this, we will be able to send you information about the status of your purchase by e-mail, SMS and/or any other channel available at any moment. 

• The lawful basis for processing your data for this purpose is the execution of a contract, understanding as such the Conditions of Sale accepted at the moment of purchasing the items. The processing of your data is necessary in order to guarantee the fulfilment of the rights and obligations contained in the Conditions of Sale.

• Management of the Mango Gift Card.  

• The lawful basis for processing your data for this purpose is the execution of a contract, understanding as such the Conditions of Use accepted at the moment of purchasing the items. The processing of your data is necessary in order to guarantee the fulfilment of the rights and obligations contained in the Conditions of Use.

• With regard to the processing of online purchases, MANGO, as Data Controller, will carry out the corresponding actions for the prevention, detection and control of abuse and fraud in the use of our services, which may result in the existence of automated decision making. 

Said automated decisions shall consist of the analysis of behaviour in the payment process which, in general terms, will use data relating to the purchasing process and the purchase history, in order to determine whether the transaction may be considered fraudulent. This information will allow us to detect and try to prevent fraudulent practices in payment transactions, allowing us to reject purchases and consequently protect both you, as a data subject (in the case of identity theft), and MANGO as a service provider and data controller.  

• The lawful basis for the fulfilment of this goal is the legitimate interest of MANGO to analyse all operations that occur in the payment process of the items it sells, in order to guarantee that no financial fraud occurs that may impact negatively either on itself or its customers. In this regard, we consider that there is a general interest for the processing to help generate, improve and maintain public confidence in the financial relationships developed through the payment methods made available by MANGO in its online commerce, in order to prevent public mistrust resulting from fraud or fraudulent activity in the same. 

• We inform you that, in this case, MANGO has compelling and legitimate grounds to enable the processing of your data for this purpose, for which your right to opposition in accordance with the provisions of article 21.1 of the General Data Protection Regulation shall not apply.  

• You can obtain more information about said evaluation by making a direct request to our Data Protection Officer. 

• In cases where you are registered as a user and purchase one of our items via the website or app, we may carry out the following data processing: 

• Save your credit card details for use in future purchases. 

• The lawful basis for the processing or your data is the express consent given by you for us to save this information for use in future purchases, without prejudice to the legitimate use of your credit card data in the execution of a contract, in line with what is indicated in the previous section. 

• To show you as a priority recommendations of similar content, in accordance with your purchase history or browsing on our website or app. 

• The lawful basis for the processing of your browsing data is the express consent given by you when accepting the cookies. Furthermore, in order to analyse your purchase history, after balancing your interests as the affected data subject, and those of MANGO as the data controller, it has been determined that the lawful basis that legitimises the processing or your data is a legitimate interest, deeming that it is in the interest of all the parties involved that items which may be of interest to the consumer are shown as a matter of priority. In this way, showing items that may reflect the priorities of the user in question as a matter of priority will allow MANGO to offer you a better quality service and a more positive user experience, while giving MANGO a reputational benefit based on the fact that users will have a positive browsing and shopping experience on our website and app.

• You can obtain more information about said evaluation by making a direct request to our Data Protection Officer. 

C) CONFIGURE YOUR RELATIONSHIP WITH MANGO AS A BRAND

• Newsletter: management and sending of information on exclusive promotions and new products adapted to your profile, sending of audiences via digital platforms, and notifications relative to pending garments and accessories in your shopping bag via e-mail, SMS, post or any other communication channel and/or online platform. This includes promotional actions, such as, for example, the management of competitions and prize draws organised by MANGO. In cases where receiving commercial notifications via different channels is accepted, personal data may be used to personalise notifications via online means.

• the lawful basis for the processing of your data is the express consent you have given. Under no circumstances will the withdrawal of consent affect the lawfulness of the processing based on consent prior to withdrawal. 

• Management of the alerts service to notify the availability of garments and accessories on the website/app.  

• The lawful basis for the processing of your data for this purpose is the express consent given by you, which may be withdrawn at any moment without said withdrawal affecting the lawfulness of the processing based on consent prior to withdrawal.

• Respond to the exercise of rights recognised in the data protection legislation.

• The legal basis for the processing of your data is the fulfilment of a legal obligation with regard to managing the exercise of rights, in accordance with the obligation contained in the General Data Protection Regulation.   

• Attend to queries, requests and potential complaints you may make via the Customer Services channel.  

• Depending on the reason you are contacting MANGO, the lawful basis for the processing of your data may vary. Consequently: 

• We consider that MANGO has a legitimate interest in resolving and correctly attending to any suggestions, queries and requests you may make via the Customer Services channel on the understanding that, under no circumstances, will your rights and/or freedoms be affected or prejudiced by the fact that we are responding to a request initiated by you. 

• In cases where this relates to an order that needs to be attended to in order for formalise the purchase, the lawful basis for the processing of your data is the execution of a contact, understanding as such the Conditions of Sale.

• In cases where your data is processed to attend to a complaint sent via the Customer Services channel, the lawful basis for the processing of your data is the fulfilment of a legal obligation contained in the General Law for the Defence of Consumers and Users. 

• Following the rendering of one of our services, sending you quality surveys aimed at knowing your opinion and degree of satisfaction with your relationship with MANGO. The information collected from the survey will allow us to create and improve our services and procedures, said experience being of considerable interest to us.  

• The lawful basis for the processing of your data is the legitimate interest. Our legitimate interest consists of being able to guarantee you that our website/app is secure, and to help MANGO understand the needs, expectations and your degree of satisfaction with the brand and therefore improve our services at all times. All these actions will be carried out to improve your degree of satisfaction and guarantee a unique browsing and shopping experience, via aggregated analysis. 

• Commercial canvassing and promotional activity with the subscription of the Mango finance card, in countries in which it is available.

• The lawful basis for the processing of your data is the express consent you give when applying for the card. Said consent may be withdrawn at any moment without said withdrawal affecting the lawfulness of the processing based on consent prior to withdrawal.

• Mango store search service. In cases where you are registered with your account, Mango will process your personal data in order to provide you this service, indicating the nearest stores to the address you have entered manually in the search engine enabled for this purpose on both the website and the app.  

• The lawful basis for the processing of your data for this purpose is the legitimate interest. Our legitimate interest consists of being able to offer you the requested service in a quicker and more precise manner, and therefore improve the quality of our services by improving your degree of satisfaction with the products and services offered by MANGO via its website or app. 

• Profiling based on consumer behaviour, provided you have previously given your express consent for the sending of notifications adapted to your profile. 

• The lawful basis for processing your data for this purpose is the legitimate interest, given that the sending of commercial notifications adapted to the interests, tastes and preferences is considered to be in the interest of all parties involved. Consequently, being able to adapt the commercial notifications to your user profile will allow MANGO to offer you a better quality service since you will only receive notifications whose content may be of interest to you, thus avoiding the sending of generic notifications which may be excessive or of little interest to the data subjects. This will increase your degree of satisfaction and, in turn, benefit MANGO, since it will be able to send more effective commercial notifications that favour the capture of new customers and gain the loyalty of existing ones, while also improving its commercial image.

• The profiling algorithm does not formulate recommendations on actions to take (neither in terms of segment nor on an individual basis) and does not apply automated decision-making either, but merely analyses the consumer behaviour of customers and potential customers in order to know their interests, tastes and preferences by predicting the future consumer behaviour of the data subject. Based on this information, a Marketing manager will decide what it the best strategy for said segment, customer or potential customer.  

• You can obtain more information about said evaluation by making a direct request to our Data Protection Officer. 

• Sending of commercial notifications.

• The lawful basis for the processing of your data for this purpose is the express consent you given when you create the account and/or sign up to the Mango Likes you loyalty programme. We inform you that you can withdraw your consent at any moment without the withdrawal affecting the lawfulness of the previous processing.

In order to guarantee that the personal data are appropriate, pertinent and limited to what is necessary for the purposes for which they are processed, MANGO will keep your personal data only for a period that is reasonably necessary to fulfil the purpose for which they were collected, given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate services and fulfil the requirements of the applicable legislation.This means that we may keep your personal data for a reasonable time, including after you have stopped using the services of MANGO and/or have stopped using the website/app.After this period, your personal data will be blocked in all MANGO systems for the sole purpose of making them available to the competent authorities in order to attend to any potential administrative or legal responsibilities and the exercise or defence of complaints.Once the blocking period for personal data has passed, they will be permanently deleted.

Your personal data will only be communicated to third parties in order to comply with any legal obligations that may apply in each case, for example, to Public Authorities and/or Bodies whenever required by the applicable tax, employment or Social Security legislation, or any other that may apply.

In cases where you make a purchase on our website or app, your data may be communicated, wherever applicable, to financial institutions and payment service providers, fraud detection and prevention organisations, for example Signifyd, and logistics, transport and goods delivery suppliers.Such communications are strictly necessary in order to guarantee the delivery of your order.

If you have applied for a Mango finance card, your personal data will be sent to the corresponding bank in order to study its viability and, wherever applicable, process the corresponding finance arrangement.

You are also informed that MANGO may contract third parties that will have access to your data as the result of a service provision we have entered into.Such third parties may provide technology, customer service, marketing and advertising services, among others, and in all cases will process your data in accordance with the instructions of MANGO and never for their own aims.

MANGO shall not, under any circumstances, sell your personal data to third parties.

International data transfers may occur in cases where the companies that MANGO shares your data with are located outside the European Economic Area. These are lawful, since appropriate guarantees to protect personal data have been established.In cases where the destination country is not covered by an adequacy decision, MANGO will regulate the relationship with the third-party destination country shall by subscribing to the Standard Contractual Clauses adapted by the European Commission, whose contents may be consulted via the following link https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en

Such third-party countries not covered by an adequacy decision of the European Commission principally include the United States of America.

In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.

In certain services offered via the website/app, such as Gift Cards, the user may provide personal information to the recipient of the same.In this case, MANGO will also comply with its obligations in accordance with the provisions contained in the data protection legislation, processing them solely for the purpose for which they have been provided to us.

The website/app uses data security technologies such as firewalls, anti-automated threat systems, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. Periodic security audits and frequent controls are also carried out to make risk assessments.In order to achieve said aims, users accept that MANGO will obtain data for the purpose of authenticating access controls.

Furthermore, all transactions via the website/app will be made via secure payment systems.Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

MANGO declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.

Your rights are set out below.You may exercise them via the e-mail address personaldata@mango.comIn order to process your request to exercise your rights, we may ask you to provide proof of your identity.

This privacy policy will be available at all times.However, in cases where we modify the content of the same in a substantial and significant way, we shall notify you via the website/app or to your e-mail address, in order to comply with the duty of information contained in the GDPR. Consequently, if you wish, you may exercise your rights as a data subject.

Cookies are files installed on the user's computer, phone, tablet or any other device, with the purpose of recording the user's activities during their browsing time on this website and/or the MANGO mobile application ("Web/App"). Through the use of cookies, it is possible for the server where the Web/App is located to recognize the browser used by the user, allowing, for example, the registered user to access areas and services without having to register on each visit and remember their language, country preferences, etc. on future visits. Cookies are also used to measure audience and traffic parameters, control progress and number of entries.

In relation to the concept of "Cookie", we also refer to other technologies similar to cookies that, in a similar way, allow storing or retrieving certain information from a device such as, for example, flash cookies, web beacons or bugs, pixels, HTML5 (local storage), and SDK technology for App formats, as well as the use of fingerprinting techniques to identify the device of the interested party.

During access and navigation on the website or through the use of the mobile app, MANGO may store or record IP addresses, user preferences or the type of device used for the main purposes of (i) compiling statistics related to the number of visits or web traffic; (ii) offering a more personalized browsing experience; and (iii) remembering sign in data, even on different devices, and (iv) displaying advertising, on this page or others, based on browsing habits within our website.

Similarly, we do not store sensitive personal identification information such as your address, your password, etc., in the cookies we use.

MANGO does not sell customer data to third parties in any case.

The information stored in the Web/App cookies is used by Punto Fa, S.L. (“MANGO”), with N.I.F. B-59.088.948:

• Postal address: C/Mercaders, 9-11 (Polígono Industrial Riera Caldes) 08184 Palau-solità i Plegamans (Barcelona, Spain).
• Email: personaldata@mango.com
  

Also, some of the cookies that may be installed are not owned by MANGO but by third parties, you can consult the complete list of cookies used by MANGO in the configuration panel which you will find below.

Below are the types of cookies used on the MANGO Web/App, based on the type of cookies according to their purpose and the entity that manages them (own and third-party).

You can allow, block or delete the cookies installed on your computer in the settings options of your web browser.If you block them, certain services that require their use may not be available to you.

Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.

MANGO will retain the personal data collected only for the specified, provided, and limited period necessary to fulfill the purpose for which they were collected, as well as to comply with the requirements of applicable legislation. Once the intended purpose is fulfilled, your data will be properly blocked for the period during which legal actions may arise and, once the prescription period has passed, they will be properly deleted.

Similarly, the data obtained through the use of cookies accepted by the user will be kept for a period of 13 months and, consequently, once this period has passed, a new consent will be requested when you visit our WEB/APP.

Regarding the third parties identified in the cookie settings panel, you can consult their retention period in their respective privacy policies.

Generally, data processing is carried out by service providers located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

In the event of international data transfers to countries that do not have a decision of adequacy from the European Commission, MANGO will use the Standard Contractual Clauses adapted by the European Commission as a guarantee for those transfers in compliance with Items 44 to 49 of the 2016/679 Data Protection Regulation. In any case, the third parties with whom personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the data.

In relation to third parties that manage cookies, you can inform yourself about the transfers to third countries that, where appropriate, they carry out in their corresponding cookie policies.

You can configure the categories of optional cookies by clicking on the cookie settings button below: