The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.
Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.
Face masks cannot be exchanged or returned for health and safety reasons.
For reasons of hygiene, earrings cannot be exchanged or returned.
It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.
All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you do not have this delivery note when making the exchange or return, you can download the returns form by accessing the order page My purchases section of the Site/Application.
For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date.
Store exchanges and/or returns
Items purchased on this Webpage are part of the collection of items on sale at physical stores of the MANGO Group. Therefore, depending on the stock of the store in question, Mango offers you the possibility to exchange an item for another size or to return an item. All products can be returned to Mango stores in Sweden.
This service is not available in MQ department stores.
In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be requested. The details of the refund will be forwarded to our central offices in Palau-Solità i Plegamans, from where the refund will be processed via the same payment method used to purchase the item.
For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the date of purchase.
Postal exchanges and/or returns
The change of size or refund of the purchased items may also be done by handing the parcel into a PostNord office, a post office or a postal agency.
Find your nearest drop-off point here.
In this case you will need to stick the returns label that we sent you with your order on your parcel, together with the delivery note.
If you cannot find it, please contact Customer Service and they will send it to you again.
This service is not available if you placed your order at Mangooutlet.com or via the iPad in MANGO Group stores.
Returns of orders placed in stores via the iPad
Orders placed via the iPad at physical stores of Mango may be returned to stores where the returned collection is sold or by post to the following address:
Mango Punto Fa
c/o Postnord
Vevexelgatan 8
SE-20706 MALMO
In such cases, Mango recommends sending the return by registered mail with acknowledgement of receipt.
The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.
In this case, exchanges will not be accepted.
Right of withdrawal
The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.
The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.
To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail message):
Post
MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)
Telephone
+34 93 860 24 24
e-mail
contact@mango.com
We remind you that you should not provide your card details via e-mail or social media. For more information, click here.
Customers can use the following standard form, although this is not obligatory.
To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.
Consequences of withdrawal
In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.
We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.
The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.
In order to proceed with the return of goods, customers can use the services which Mango places at their disposal, such as: free returns to stores or free returns to PostNord.
For more information on the return conditions, please consult the Exchanges and returns section.
Refunds
Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.
The refund period may vary between 3 and 12 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.
If you wish to exercise your right to withdrawal from the order, the maximum deadline for the refund of the amount paid by the customer for the products will be 14 calendar days from the withdrawal.
The returned items will always be refunded via the same payment method used to purchase them.
In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.
Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.