If you have received an item that does not match the one you purchased, you can return it using the available methods, indicating that it is the wrong item in the reasons for the return.
What should I do if I receive the wrong item?
More about Returns, exchanges and refunds
How can I exchange or return an online purchase?
How and when will I receive my refund?
How can I find out the status of my return?
What are the return conditions?
What should I do if I have received a defective item?
¿Cómo puedo devolver artículos que contienen sustancias inflamables (perfumes, body mist, etc)?
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