You have 30 days from the dispatch date of your order to make exchanges and returns. Just follow the steps below:
How can I exchange or return an online purchase?
More about Returns, exchanges and refunds
How and when will I receive my refund?
How can I find out the status of my return?
What are the return conditions?
What should I do if I have received a defective item?
What should I do if I receive the wrong item?
¿Cómo puedo devolver artículos que contienen sustancias inflamables (perfumes, body mist, etc)?
Need more help?
Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday.
If you prefer, we also offer these other means of .