Terms and conditions

Latest version:

Introduction

Mango offers you an online purchasing service which allows you to purchase a selection of the Mango items available at our stores as well as Mango partners products from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

Our details

The following conditions regulate the sale of products featured on this Webpage by the company:

PUNTO FA, S.L. (hereinafter, “Mango”)

Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

Registered at Mercantile Register of Barcelona under Volume 11195, Folio 156, Sheet 167948 and with btw-number NL 808217.355 B01.

Contract

Availability of the service

By placing an order on the Website/App, you guarantee that you are 18 years old or over. The products offered are distributed in the following member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Czech Republic, Denmark, Estonia, Finland, France (metropolitan area), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Livigno, Campione, Vatican City and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden and the United Kingdom.Our products are also distributed in the following countries:Albania, Andorra, Aruba, Australia, Bahrain, Bosnia-Herzegovina, Canada, Channel Islands, China, Colombia, Costa Rica, Curaçao, Egypt, French Guyana, Guadeloupe, Guatemala, Hong Kong, India, Indonesia, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Philippines, Russia, Salvador, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Turkey, United Arab Emirates, United States, Uzbekistan.

You may purchase from the country of your choice, but we are only able to send your order to addresses located in the chosen country.The delivery methods, conditions of sale and delivery points will be updated when you change the country.

Purchase guarantee

The items offered on this Website meet the same quality requirements and guarantee as the products on sale at MANGO Group stores or on sale at Mango partner group stores.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Composition
Wash and care instructions
Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

  1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
  3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post and/or SMS.
  4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.


Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard and AMEX), via PayPal or via iDeal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

When you order a Mango Item your contract is with Mango and when you order a Mango partner Item you enter into a contract with the respective Mango partner.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse or partner warehouse detect that there are no stocks of any of the products included within it, Mango and/or the partner will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

  1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
  2. Due to a lack of availability, as described in point 3.4.
  3. When the security systems indicate that the order may be fraudulent.
  4. When there are reasons to indicate that the user is a minor.
  5. If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Price and payment

Payment and currency

The prices on this Webpage are quoted in EUR.

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Value Added Tax

In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfilment of the requirements established in the legislation.

Invoicing

The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request this at any time by contacting our Customer Service.

Payment methods

Mango only accepts payment by credit or debit card (Visa, Visa Electron, MasterCard and AMEX), via PayPal or via iDeal.

Payment by credit or debit card

Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal
Mango will process the payment via the Paypal system.

Paypal express payment
Customers can link their Paypal account to their Mango account. This way, they will not have to enter their details every time they make a purchase via this system.

Payment via iDeal
Online bank payments are accepted for iDeal.With iDEAL, the customer will be redirected to the payment environment of their bank during the payment process. Payments with iDeal are accepted for the following internet banking: ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, RegioBank, Van Lanschot Bankiers and Triodos Bank. With this payment method, the payment will be charged directly from the customer’s account.

Payment via Klarna

In order to use Klarna's interest-free 3 instalment payment method you must be a resident of the Netherlands, over 18 years of age and use a valid credit or debit card to pay the 3 instalments.

Klarna accepts most cards except prepaid cards. Klarna does not apply interest or charges for using a credit or debit card, however, depending on the bank, additional fees or interest may be charged.

This method is available for purchases of 95 € or more. You may have to fulfil other requirements to be able to use this payment method.

Payment due dates will be sent via e-mail. For more information please see the following link.

Apple Pay

If you make your purchase from an Apple device, you can pay with Apple Pay. Simply select this payment method and confirm the purchase by double-clicking the side button on your device. Then confirm the operation using Face ID, Touch ID or your passcode, depending on the version of your iPhone or iPad.

This payment method is only available via the app.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa, MasterCard and American Express, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa, MasterCard SecureCode and American Express Safekey logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds 1500 euros, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery

Delivery of items purchased at Mango.com will be carried out via an international courier company and delivered in approximately 3 to 7 working days in the case of free delivery to store, from 2 to 4 working days in the case of home delivery and from 2 to 4 working days in the case of deliveries to Post NL locations. Home and Post NL deliveries are free for orders over 30€, and charged at 3.95€ in the case of orders below this amount.

It is also possible to request Express 48 hour home delivery with a delivery charge of 8.95€ and Urgent 24 hour delivery (available only in selected cities) with a delivery charge of 9.95€ .

The Express 48 hour and Urgent 24 hour delivery services are not available during sale periods or special promotions.
In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mango.com Webpage, indicating the location of the goods at each moment until final reception.
The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Exchanges and returns

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 30 calendar days from the dispatch date. If the products in their confirmed order are delivered separately, on different dates, the dispatch date of the last product shall apply for the purposes of the return.

Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact. Customised garments and accessories cannot be exchanged or returned.

Face masks cannot be exchanged or returned for health and safety reasons.

For reasons of hygiene, earrings cannot be exchanged or returned.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

If you cannot find it, please contact Customer Service and they will send it to you again.

Items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date. These items cannot be exchanged or returned if they do not have the original labels on.

Store exchanges and/or returns

The items purchased on this Webpage are part of the collection of items on sale at physical stores of the MANGO Group. Therefore, depending on the stock of the store in question, Mango offers you the possibility to exchange an item for another size or to return an item. All items may be returned to stores in Holland.

In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be requested. The details of the refund will be forwarded to our central offices in Palau-Solità i Plegamans, from where the refund will be processed via the same payment method used to purchase the item.

For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the date of purchase.

Postal exchanges and/or returns

The change of size or refund of the purchased items may also be done by handing the parcel into a PostNL office, a post office or a postal agency.

Find your nearest drop-off point here.

In this case you will need to complete the online return request and you will receive an email with a code that you must present at the delivery point. Include in the package the return form you received and indicate the reason for return or the new size next to each item.

This service is not available if you placed your order at Mangooutlet.com or via the iPad in MANGO Group stores.

Returns of orders placed in stores via the iPad

Orders placed via the iPad at physical stores of Mango may be returned to any stores in Holland.

In this case, exchanges will not be accepted.

The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail message):

Post
MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

Telephone
0900 0401 630 (toll-shared number)

e-mail
contact@mango.com

We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

Customers can use the following standard form, although this is not obligatory.

To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.

Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

In order to proceed with the return of goods, customers can use the services which Mango places at their disposal, such as: free returns to stores or free returns to PostNL.

For more information on the return conditions, please consult the Exchanges and returns section.

Refunds

Once the items are received, Mango will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 12 working days from reception of the return at the Mango warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

If you wish to exercise your right to withdrawal from the order, the maximum deadline for the refund of the amount paid by the customer for the products will be 14 calendar days from the withdrawal.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where Mango has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, Mango, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, Mango will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

Warranties

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

Gift voucher

Users may purchase gift vouchers solely at Mango.com to purchase items on sale at said Website.

When purchasing a gift voucher, users cannot add any other item to the order and may only purchase one gift voucher per order.
In order to process the purchase of a gift voucher, the following details of the person for whom it is intended will be requested: name, surname(s) and e-mail. These details will be used solely for the correct management of the gift voucher.

Only one gift voucher may be used per order as a payment method and they cannot be used in conjunction with other promotional discounts.

If the purchase amount is lower than the value of the gift voucher, the remaining balance will be available to the user for future purchases.

If the total purchase amount is greater than the value of the gift voucher, the remaining balance must be paid by the customer using the payment methods accepted at Mango.com.

The exchanges and/or returns policy for orders paid for with gift vouchers is the same as for all other orders placed at Mango.com.
The refundable amount will be credited to the balance of the gift voucher.

The crediting of the gift voucher will take approximately 15 days from the date of the refund. Once the gift voucher has been credited, the user will be notified by e-mail of the new balance available.

If part of the order has been paid for with a credit card, the refundable amount will first be credited to the credit card used, and the remainder of the refundable amount credited to the balance of the gift voucher.

The balance of the gift voucher may be consulted at any moment via the Gift Voucher option. Two week before the gift voucher expires, the holder will be informed by e-mail of the remaining period and the available balance on their gift voucher, if applicable.

Mango likes you Club

MANGO LIKES YOU LOYALTY PROGRAMME

The General Terms and Conditions (hereinafter, the “GT&C”) detailed below are intended to define the characteristics and operating conditions of the loyalty programme called “MANGO likes you” (hereinafter, indistinctly the “Programme” or “MANGO likes you”) aimed at customers and potential customers of the “MANGO” brand (hereinafter, the “Participant” or “Participants”) whose owner is the company Punto Fa, S.L., with registered address at Calle Mercaders 9- 11, Polígono Industrial Riera de Caldes, 08184 - Palau-solità i Plegamans (Barcelona, Spain), recorded in the Mercantile Registry of Barcelona, Sheet B-167.948, being the parent company of the MANGO business group, made up of several companies domiciled in national and international territories (hereinafter, “MANGO”). 

Subscription to the Programme implies the Participant's full and express knowledge and acceptance of the present GT&C. With regard to the foregoing, we strongly recommend that all Participants read the present GT&C carefully.

1. WHO CAN PARTICIPATE IN THE PROGRAMME?

Any natural person who fulfils the following requirements at the time of joining the Programme may be part of MANGO likes you:

- Is of legal age; and

- Is resident in any country in which MANGO has launched the Programme (hereinafter, the “Territory”).

Similarly, those persons who, prior to the launch of the Programme, are registered as MANGO users may also enjoy the benefits it offers without formalising any subscription. In other words, MANGO likes you has been conceived as a programme inherent to registration as a MANGO user. Notwithstanding the foregoing, said users may, at any time, unsubscribe from the Programme as explained in section 10 below.

2. HOW DO I JOIN THE PROGRAMME?

Those who wish to join the Programme must subscribe to it, except those who are already registered as MANGO users (in which case such subscription will be made by default).

Membership in the Programme may be carried out in the following ways:

(a) In person, through physical stores that operate under the “MANGO” logo (corporate or franchised) located in the Territory, expressly excluding outlet establishments, airports and other retail outlets with a different MANGO sales management system (hereinafter, the “Physical Stores”): the Participant must provide MANGO any personal data that is required, wherever applicable, and consequently consent to the processing of the same.

(b) Online, via the www.mango.com website, the www.mangooutlet.com website (hereinafter, the “Website”) or the MANGO application (hereinafter, the “App”): the Participant must provide MANGO any personal data that is required, wherever applicable, and consequently consent to the processing of the same.

It is expressly stated that it will not be mandatory for the Participant to accept the sending of notifications by MANGO for advertising and/or promotional purposes. 

Membership in the Programme will be totally free of charge for the Participant.

Each account is personal and corresponds to a single Participant, therefore a single account cannot be shared among several people.

3. WHAT DOES THE PROGRAMME CONSIST OF?

MANGO likes you consists of the accumulation and exchange of points (hereinafter, the “points” or the “likes”) as detailed in sections 4 and 5 below. 

MANGO reserves the right to verify the identity of any Participant under any circumstance related to the Programme (for example, purchases, exchanges or returns, accumulation and/or exchange of points, application of associated benefits, etc.). Said identification may be made at:

- Physical Stores: Participants may be requested to identify themselves through personal data (e.g. e-mail, mobile phone and/or first and last name) or the Mango likes you ID (barcode), which may be shown via their mobile device (“My account” section on the Website or in the App). 

- Website or App: the Participant must log in from the "My Account" section with their user credentials and password.

4. ACCUMULATION OF LIKES

4.1. Accumulation of likes through purchases

Once Participants have identified themselves, they may accumulate likes that are generated after the purchase of MANGO products in Physical Stores and/or on the Website and/or in the App.

“MANGO products” means those garments, accessories and/or accessories that belong to business lines operated by MANGO (hereinafter, the “Products”). 

For each identified product purchase made by the Participant, the Participant may accumulate likes in accordance with the following formula:

1 Euros spent of the RRP (including taxes) = 6 likes = 0.03 Euro discount

“Purchase of identified Products” means a transaction made in Physical Stores or on the Website or App in which MANGO can duly identify the Participant.

The accumulated likes will have an expiry period of one (1) year from the date of their accumulation.

4.2. Accumulation of likes through actions

Once Participants have identified themselves, they may accumulate likes through certain actions they carry out, other than the purchase of Products, which are detailed below::

 

Action

Likes

Discount

Conditions limited to

Birthday

1000

5€

Once every 12 months

Product recycling

200

1€

Once every 30 days

Identification with Club card when purchasing in physical stores

10

0.05€

10 times every 30 days

Collections of online orders in physical stores


App check-in in physical stores

10

0.05€

12 times every 30 days*

Intallation/update and logging into the App

10

0.05€

Once

*12 times in total

 

The conditions established for each of the actions listed above are detailed below:

4.2.1. Installation/update and login of the App: Participants who do not have the App installed on their device will be awarded 10 likes if they download, register and log in with the e-mail associated to their MANGO likes you account. On the other hand, Participants who, prior to the launch of the Programme, already had the App installed on their device will be awarded 10 likes if they update the version of the App and log in to it.

The accumulation of likes for this action will only be valid with the first installation or update and login to the App.

Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

4.2.2. App check-in from Physical Stores: the Participant must have the App installed, be logged in and be in a Physical Store. From the “Benefits” section and, only once (1) a day, the Participant can activate the check-in option and be awarded 10 likes.

Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

4.2.3. Collection of online purchases in Physical Stores: an identified product purchase made via the Website and marked as “store collection” will be awarded an additional 10 likes.

Said likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

4.2.4. Birthdays: once (1) a year only Participants be awarded 1,000 likes if they have provided MANGO with their birthday at the moment of registration as a user via the Website or at the Till in the store.

Said Likes may not, under any circumstances, be transferred to third parties. 

Said Likes shall have an expiry period of fifteen (30) days from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they shall automatically be deactivated.

4.2.5. Product Recycling: Participants who perform a recycling action in Physical Stores with containers bearing the slogan "Second chances" must identify themselves and inform MANGO personnel. 200 Likes will be accumulated for each recycling action, irrespective of the number of Products being recycled. 

Said Likes will have an expiry period of one (1) year from the day of their accumulation and once this period has elapsed without the Participant having made use of them, they will be automatically deactivated.

Likes can only be accumulated by recycling clothes once per calendar month.

5. EXCHANGE OF LIKES

Participants may exchange their accumulated likes for discounts on future purchases or services offered by MANGO as detailed below:

5.1. Exchange of likes for discounts on future purchases

From July 12, 2023, the Participant must have at least 1,000 accumulated likes to be able to redeem them for discounts on future purchases of Products (excludes products from other brands). The discount may be used in conjunction with promotions or sales offered by MANGO, with a maximum upper limit equivalent to fifty percent (50%) of the initial recommended retail price (RRP) of the Product.

Discounts will be applied to the RRP of the Products (including taxes). Under no circumstances may likes be exchanged for money or for their value in kind.

5.2. Exchange of likes for services offered by MANGO

The Participant may exchange likes for services offered by MANGO when these are sufficient as detailed, at all times, in the "Benefits" section of the Website and the App.

Under no circumstances may likes be exchanged for money or for their value in kind.

6. GENERAL RULES OF OPERATION

Without prejudice to the provisions of the preceding sections, the general operating rules regarding the accumulation and exchange of likes are set out below:

- Both the accumulation of likes and their exchange will be calculated in whole numbers (in other words, rounded quantities, without decimals).

- Shipping and product alteration costs will not result in the accumulation of likes.

- The likes accumulated through the purchase of Products will be calculated based on the final amount of the purchase receipt after deducting the exchanged likes (or other discounts, sales or promotions which co-exist at that moment, wherever applicable).

- The accumulated likes will be available for exchange within a maximum of twenty-four (24) hours after their accumulation.

- The Participant cannot accumulate or redeem likes in Mango Outlet, airport stores or department store corners.

- When exchanging likes for discounts in the purchase of Products, the Participant may choose to (a) continue accumulating likes or (b) exchange them in full up to a maximum applied discount of fifty percent (50%) of the initial Recommended Retail Price (RRP) of the Product.

- The exchange of likes may be combined with any other payment method.

- It will be possible to accumulate and exchange likes during sale periods or promotions. 

- The Programme expressly excludes (i) the purchase of Products with the assistance of the MANGO Customer Services telephone service and (ii) the purchase of Products in Physical Stores via the Website or App with the assistance of MANGO personnel at the customer's request.

- MANGO does not guarantee the availability and continued operation of the Programme whenever technical reasons (e.g. error in the operation of systems, servers, computer equipment, internet) or force majeure prevent this, and therefore will not assume any liability for any damages that may be derived from a lack of continuity in the operation of the Programme. However, and wherever possible, MANGO will make every effort to notify the Participant of such incidents.

7. COEXISTENCE BETWEEN LIKES AND GIFT CARDS

The purchase of a Gift Card will not result in the accumulation or exchange of likes.

Only the recipient of the Gift Card and, therefore, the one who makes use of it, will accumulate likes. Participants who have accumulated likes may exchange them in purchases of Products that are paid for using the Gift Card.

8. RELATIONSHIP BETWEEN LIKES AND THIRD-PARTY PRODUCTS

The purchase of other brands through Mango will not result in the accumulation or redemtion of Likes.

In the case of mixed purchases, only the Likes corresponding to Mango products will be applied.

9. PROCEDURES FOR RETURNS AND/OR EXCHANGES OF PRODUCTS

In the event of returns and/or exchanges of Products acquired through the accumulation and/or exchange of likes, MANGO will adjust the likes as follows: 
- The likes accumulated in the purchase of the Product being returned and/or exchanged will be deducted from the accumulated balance of the Participant.
- If the Participant has exchanged likes in the purchase of the Product being returned and/or exchanged, these will be returned and will have an expiry period of one (1) year from the day of their initial accumulation. If these likes have expired during the exercise of the right of withdrawal, they will not be reflected/returned.

If, as a result of a return and/or exchange, the Participant does not have enough likes to be adjusted, they will incur a negative balance. However, the Participant may continue to accumulate likes and enjoy the benefits of the Programme once their balance is positive.

10. INTERNATIONALISATION OF THE PROGRAMME

Participants who accumulate likes in countries other than their country of residence may enjoy the benefits of the Programme as long as both countries are within the Territory.

11. ENTRY INTO FORCE AND DURATION

The Programme enters into force on 9 April, 2019 and will have an indefinite duration. 

Notwithstanding the foregoing, MANGO reserves the right to cancel or modify the GT&C of the Programme at any time. In this case, MANGO will inform the Participants in advance through the communication channels which, wherever applicable, it enables for said purpose (e-mail, website, etc.). The modification or cancellation of the GT&C of the Programme shall not entitle the Participant to any compensation.

12. WITHDRAWAL FROM THE PROGRAMME

As indicated above, MANGO likes you has been conceived as a programme inherent to registration as a MANGO user. Consequently, Participants who wish to cancel their subscription to the Programme will automatically be cancelled from their account as MANGO users.

In this regard, the Participant may cancel their subscription to the Programme, and consequently process their cancellation as a user, via the following channels:

- E-mail sent to personaldata@mango.com.

- The website www.mango.com, in the section My Data, accessible from the section “My Account” once the Participant has logged on with their user name and password.

Once the Participant has processed their cancellation, they will lose all the likes they have accumulated, wherever applicable, without any possibility of recovering them at a later date.

If the Participant exercises their right to erase their personal data in relation to their e-mail address or mobile telephone number, their subscription to MANGO likes you will automatically be cancelled and, consequently, they will lose accumulated likes, in addition to any other prior benefits they may have obtained with the accumulation of likes.

Similarly, if the Participant exercises their right to modify their personal data, in such a way that their country of residence is located outside the Territory, their subscription to MANGO likes you will automatically be cancelled and, consequently, they will lose accumulated likes, in addition to any other prior benefits they may have obtained with the accumulation of likes.

13. PROCESSING OF PERSONAL DATA

For more information regarding the processing of personal data, the Participant may consult the Privacy Policy available at www.mango.com/gdpr.

14. APPLICABLE LAW AND JURISDICTION

The GT&C will be regulated by the local legislation that is applicable to each Participant in the Territory.

For the resolution of any discrepancies that may arise from the interpretation and/or execution of the GT&C, and unless required by applicable local legislation, MANGO and the Participant submit, expressly waiving any other jurisdiction that may correspond to them, to the jurisdiction of the courts of Barcelona (Spain).

 

15. FRAUD

MANGO reserves the right to initiate whatever action it deems appropriate in the event of detecting fraudulent or suspicious behaviour by Participants who are not making proper use of the benefits offered by the Programme.

Contact

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:

MANGO
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)

The Customer Services telephone number is: 0900 0401 630. The office hours are Monday to Friday from 9am to 6pm (toll-shared number).

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.