Your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.
What is the status of my return?
More about Returns, exchanges and refunds
- How can I exchange or return an online purchase?
- How and when will I receive my refund?
- What are the return conditions?
- What can I do if I receive an incorrect or defective item?
- What can I do if I receive an incorrect item?
- How can I return items containing flammable substances (perfumes, body mist, etc.)?
Need more help?
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