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Exchanges and returns

Latest version: 07/07/2021

Online purchases

    Returns by mail

    You have up to 60 days from reception of your order to exchange your item for another size or request a refund by post:

    1. Prepare your parcel enclosing the delivery note

    Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

    If you cannot find it, go to My purchases in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to My purchases section and enter your e-mail address and order number.

    2. Attach the returns label in a visible area on the parcel

    On the delivery note you will see a label with the return address, which you should attach to your parcel.

    If you cannot find it in your parcel, send it to the following address:

    MANGO RETURNS - C/O Carbel Easton One
    1520 Van Buren Rd
    Easton, PA 18045

    3. Send the item

    Visit any courier service and send your parcel. Alternatively, and for greater security, send it by registered mail or with acknowledgement of receipt.

    We recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. Remember that we do not accept C.O.D. deliveries and will not pay the delivery or return charges.

    The change of size or refund will be processed within 3 business days after we receive your parcel at our warehouse.

    Exchanges

    If you wish to exchange your item for another model, size or colour, you must return the item and place a new order.

    Returns Conditions

    When making exchanges and returns, please bear in mind that:

    • Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
    • For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
    • For reasons of hygiene, earrings cannot be exchanged or returned.
    • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of returns by mail, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

    Refunds

    Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.

    If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs.

    The postage expenses will be reimbursed after the items are reimbursed.

    In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

    Note that Mango will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.